Refund Policy
Eligibility for Refunds
Refunds for septic services are considered on a case-by-case basis. To be eligible, the request must involve services that were not performed according to the agreed-upon scope of work or were cancelled prior to dispatch. Emergency service fees and permit filing costs already processed with local authorities are generally ineligible for reimbursement.
Timeframe for Requests
All refund requests must be submitted within 30 days of the service date or the date of the initial payment. Requests made after this period will not be eligible for a refund. Once a request is received, our team will review the details and provide a resolution within 7-10 business days.
Non-Refundable Services
Certain costs incurred during the provision of septic services are strictly non-refundable. These include, but are not limited to: excavation labor already performed, specialized equipment rental fees, disposal fees for waste already transported, and any materials that have been permanently installed on the property.
How to Request a Refund
To initiate a refund request, please provide a written explanation of your concerns along with your invoice number and contact details. You may submit this information via email or through our official contact form. Our management team will contact you to discuss the specifics of your request.
Contact Information
If you have any questions regarding our Refund Policy, please contact us directly:
Bragg Septic Services
Phone: 904-330-6963
Email: jacob@braggseptic.com